Shipping policy

At Gisèle Beauté, we carefully prepare and ship your orders to ensure fast and secure delivery. All orders are shipped from Saint-Jérôme, Quebec, Monday through Friday, excluding holidays.

Shipping Within Canada

We ship exclusively within Canada.

  • Free shipping on orders of $65.99 or more (after promotions, before taxes)
  • Flat-rate shipping of $11.99 on orders under $65.99

Processing and Delivery Times

Order processing: 1 to 5 business days following payment confirmation, excluding transit time.

Estimated transit times:

  • Quebec and Ontario: 1 to 5 business days
  • Western Canada and the Maritimes: 3 to 6 business days
  • Remote areas: 6 to 10 business days

A tracking number will be sent to you by email once your order has shipped. Delivery times are estimates only and are not guaranteed. Gisèle Beauté cannot be held responsible for delays caused by the carrier.

Temperature-Sensitive Products and Weather Conditions

Certain products (e.g., hair colour and peroxide) are sensitive to temperature fluctuations. Carriers keep packages in a controlled environment until delivery. Once a package has been delivered or dropped off, Gisèle Beauté cannot be held responsible for damage caused by a package being left outdoors, exposed to weather conditions, or placed in a mailbox.

Package Marked as Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

  • Check with your immediate neighbours — carriers may occasionally deliver a package to the wrong address. Checking nearby addresses the same day can often resolve the issue quickly.
  • Check the delivery photo, if provided by your carrier
  • Check with other members of your household

If you are still unable to locate your package after completing these steps, contact us at admin@giselebeaute.ca or through our contact form. We will assess the situation on a case-by-case basis. Gisèle Beauté cannot be held responsible for a package confirmed as delivered to the address provided at checkout.

Delayed or Lost Packages in Transit

If your package is experiencing an unusual delay or tracking updates have stopped, contact us at admin@giselebeaute.ca. We will open an investigation with the carrier. No replacement order will be shipped until the carrier has officially confirmed that the package is lost. If the package is confirmed lost, we will offer either a replacement shipment or a refund, depending on your preference and product availability.

Unclaimed Packages or Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at the time of purchase. If a package is returned to us due to an incomplete or incorrect address, or because it was not claimed, a refund will be issued less the following:

  • A $15.99 return shipping fee
  • A restocking fee equal to 10% of the order value

Gisèle Beauté cannot be held responsible for errors in the shipping address provided by the customer.

Products Damaged During Shipping

If a product is damaged during shipping, please refer to our Return and Refund Policy for instructions on how to submit a request. All requests must be submitted within 7 business days of receiving your order.

General Provisions

  • Gisèle Beauté reserves the right to modify this policy at any time without prior notice
  • The policy in effect at the time of purchase applies
  • If you have any questions, contact us at 450-438-2553 (Monday to Saturday, 9:00 AM to 5:00 PM) or at admin@giselebeaute.ca