Free shipping on orders over $65.99 in Quebec · Other provinces, click here →
In-store pickup available.

Shipping policy

At Gisèle Beauté, we carefully prepare and ship your orders to ensure fast, safe delivery. All orders ship from Saint-Jérôme, Quebec, Monday to Friday, except on statutory holidays.

Shipping Within Canada

Order processing: 1 to 5 business days after payment confirmation, not including transit time.

Zone 1: Quebec, Ontario, Nova Scotia, Prince Edward Island

  • Free shipping on all orders of $65.99 or more (after promotions, before taxes)
  • Flat rate of $12.99 for orders under $65.99
  • Estimated transit time: 1 to 5 business days

Zone 2: Alberta, Manitoba, New Brunswick, Saskatchewan

  • Free shipping on all orders of $99.99 or more
  • Flat rate of $17.99 for orders under $99.99
  • Estimated transit time: 3 to 5 business days

Zone 3: British Columbia, Newfoundland and Labrador, Yukon

  • Free shipping on all orders of $109.99 or more
  • Flat rate of $22.99 for orders under $109.99
  • Estimated transit time: 9 to 12 business days

Zone 4: Nunavut, Northwest Territories

  • Free shipping on all orders of $129.99 or more
  • Flat rate of $24.99 for orders under $129.99
  • Estimated transit time: 9 to 12 business days

A tracking number will be emailed to you as soon as your order ships. The timelines shown are estimates only and are not guaranteed. Gisèle Beauté cannot be held responsible for delays caused by the carrier.

Sensitive Products and Weather Conditions

Some products (e.g. hair colour, developers) are sensitive to temperature changes. Carriers keep packages in a controlled environment until delivery. Once the package has been handed over or dropped off, Gisèle Beauté cannot be held responsible for damage to a package left outside, exposed to the elements or left in a mailbox.

Package Marked as Delivered but Not Received

If your tracking shows that your package was delivered but you can't find it, we recommend that you:

  • Check with your immediate neighbours: carriers sometimes leave a package at the wrong address. A quick check the same day can easily resolve the situation.
  • Look at the delivery photo if your carrier provides one
  • Check with the other members of your household

If the package still can't be found after these checks, contact us at expedition@giselebeaute.ca or through our contact form. We will assess the situation on a case-by-case basis. Gisèle Beauté cannot be held responsible for a package confirmed as delivered to the address provided with the order.

Delays or Packages Lost in Transit

If your package is unusually delayed or no longer appears in tracking updates, contact us at expedition@giselebeaute.ca. We will open an investigation with the carrier. No replacement order will be sent until the carrier officially confirms the loss. If applicable, we will offer to reship your order or give you a refund, depending on your preference and product availability.

Unclaimed Packages or Incorrect Addresses

It is the customer's responsibility to provide a complete and accurate shipping address when ordering. If a package is returned to us because of an incomplete or incorrect address, or because it was not claimed, a refund will be issued, minus:

  • The $15.99 return fee
  • A restocking fee of 10% of the order value

Gisèle Beauté cannot be held responsible for an error in the shipping address provided by the customer.

Products Damaged During Shipping

If a product is damaged during shipping, please see our Return and Refund Policy for the steps to follow. All requests must be submitted within 7 business days of receiving your order.

General Provisions

  • Gisèle Beauté reserves the right to modify this policy at any time without notice
  • The policy in effect at the time of purchase applies
  • For any questions, contact us at 450-438-2553 (Monday to Saturday, 9 a.m. to 5 p.m.) or at admin@giselebeaute.ca