Refund policy
At Gisèle Beauté, we carefully select our products and are committed to offering authentic, high-quality products. For reasons of hygiene, authenticity, and product integrity, all sales are final. We cannot guarantee satisfaction with the use of a product, as individual results depend on personal factors beyond our control. By completing your purchase, you acknowledge that you have read this policy and agree to it in full.
What Is Not Covered
The following situations are not grounds for an exchange or refund and will not be reviewed: dissatisfaction with the price of a product, a change of mind after purchase, personal preference, results that do not meet expectations, or any other subjective reason. If you are unsure about a product, we encourage you to consult our team before making your purchase.
Exceptions Considered on a Case-by-Case Basis
Gisèle Beauté reserves the right to review all requests on a case-by-case basis and to refuse an exchange or refund at any time and without prior notice. No request is guaranteed until it has been reviewed and approved by our team.
The following situations may be considered, subject to verification and compliance with all applicable conditions:
1. Error on Our Part
If the product you received does not match the product you ordered, or if a member of our team provided incorrect advice that resulted in an unsuitable purchase, you must notify us within 7 days — from the date of purchase for in-store purchases, or from the date of delivery for online orders — so that a claim can be opened. Gisèle Beauté reserves the right to refuse any request where the error cannot be documented or verified, or where the applicable deadline has not been met.
2. Product Damaged During Shipping
If a product is damaged during shipping, you must contact us within 7 business days of receiving your order. Any request submitted after this period will automatically be refused. Depending on our assessment, an exchange or refund may be offered.
3. Customer Error — Unopened Product
If you ordered the wrong product (e.g., the wrong hair colour shade), an exchange may be considered within 7 days of purchase or delivery, provided that the product is strictly unopened, unused, sealed, and in its original, intact packaging. Any product with a seal or packaging that has been altered, even partially, will automatically be refused. Gisèle Beauté reserves the right to inspect the product before approving any request and to refuse any exchange at its sole discretion.
4. Allergic Reaction
If you experience an allergic reaction to a product, please contact us within 7 days of the date of purchase or delivery. A description of the reaction and photos will be required. Gisèle Beauté reserves the right to assess each situation and determine the appropriate form of compensation.
Conditions Applicable to All Requests
All requests must meet the following conditions to be considered. Failure to meet any of these conditions will result in the request being automatically refused:
- The product must be unopened, unused, sealed, and in its original, intact packaging
- An original proof of purchase or a customer number registered in our system is required — no exceptions, including products received as gifts
- Clear photos of the product and packaging are required
- The request must be submitted within the timeframe applicable to your situation
- Products returned without prior written authorization from our team will not be accepted or processed
Electrical Appliances
Electrical appliances are covered by the manufacturer's warranty, the duration and terms of which vary by brand. Contact us to learn about the warranty terms applicable to your appliance. For any request involving a defective appliance, the following items are required without exception:
- Complete and intact original box
- Tag on the power cord
- All accessories and documents included with the original purchase
- Original proof of purchase
- Clear photos showing the defect
Appliances may be returned in store or by mail. Return shipping costs are determined on a case-by-case basis depending on the nature of the situation. Gisèle Beauté reserves the right to refuse any appliance that does not meet the conditions listed above.
Compensation
Depending on the nature and assessment of the situation, the compensation offered will be, at Gisèle Beauté's sole discretion:
- A product exchange
- A refund to the original card used for the purchase
- Store credit
No compensation is guaranteed until written approval has been provided by our team. Gisèle Beauté reserves the right to determine the appropriate form of compensation for each situation.
How to Submit a Request
In Store
Visit us at 40 de la Gare Street, Saint-Jérôme, with the product in its original condition, your proof of purchase, and the required photos. No claim will be opened without all of these items.
Through Our Contact Form
Visit our Contact Us page and complete the form with a description of your situation. Be sure to include your order number or customer number, along with a detailed description. Our team will respond within 5 business days.
By Email
Email us at admin@giselebeaute.ca and include:
- Your full name
- Your order number or customer number
- A detailed description of the situation
- Clear photos of the product and packaging
Our team will respond within 5 business days. No return or exchange will be processed without prior written authorization from our team.
By Phone
You can reach us at 450-438-2553, Monday to Saturday from 9:00 AM to 5:00 PM. Please note that written confirmation (by email or contact form) will be required to formally submit any request.
General Provisions
- This policy applies equally to in-store and online purchases
- Products purchased on sale or as part of a promotion are subject to the same conditions
- Gisèle Beauté reserves the right to modify this policy at any time without prior notice
- The policy in effect at the time of purchase applies
- In the event of a dispute, Gisèle Beauté reserves the right to make the final decision
