Refund policy

At Gisèle Beauté, we carefully select our products and are committed to offering you authentic, high-quality products. For reasons of hygiene, authenticity and product integrity, all sales are final. We cannot guarantee satisfaction with the use of a product, as it depends on personal factors beyond our control. By completing your purchase, you acknowledge that you have read this policy and accept it in its entirety.

What Is Not Covered

The following situations are not grounds for an exchange or refund and will not be reviewed: dissatisfaction with a product's price, change of mind after purchase, personal preference, results not meeting expectations, or any other subjective reason. We encourage you to consult our team before purchasing if you have any doubts about a product.

Exceptional Cases

Gisèle Beauté reserves the right to review any request on a case-by-case basis and to refuse an exchange or refund at any time without notice. No request is guaranteed until it has been reviewed and approved by our team.

The following situations may be considered, subject to verification and compliance with all applicable conditions:

1. Error on our part
If the product you received does not match the one you ordered, or if a member of our team gave incorrect advice that led to an unsuitable purchase, you must notify us within 7 days (from the date of purchase for in-store purchases, or from the date of receipt for online orders) so that a file can be opened. Gisèle Beauté reserves the right to refuse any request for which the error cannot be documented or verified, or for which the deadline was not met.

2. Product damaged during delivery
If a product is damaged during shipping, you must contact us within 7 business days of receiving your order. Any request submitted after this deadline will be automatically refused. Depending on our assessment, an exchange or refund may be offered.

3. Customer error: unopened product
If you ordered the wrong product (e.g. the wrong hair colour shade), an exchange may be considered within 7 days of purchase or receipt, provided the product is strictly unopened, unused, sealed and in its intact original packaging. Any product whose seal or packaging has been tampered with, even partially, will be automatically refused. Gisèle Beauté reserves the right to inspect the product before approving any request and to refuse any exchange at its sole discretion.

4. Allergic reaction

If you have an allergic reaction to a product, contact us within 7 days of the date of purchase or receipt. A description of the reaction along with photos will be required. Gisèle Beauté reserves the right to assess each situation and determine the appropriate form of compensation.

Conditions Applicable to All Requests

Every request must meet all of the following conditions to be considered. Failure to meet any one of these conditions will result in the request being automatically refused:

• The product must be unopened, unused, sealed and in its intact original packaging
• An original proof of purchase or a customer number registered in our system is required: no exceptions, including products received as gifts
• Clear photos of the product and packaging are required
• The request must be submitted within the deadline that applies to your situation
• Products returned without prior written authorization from our team will not be accepted or processed

Electrical Appliances

Electrical appliances are covered by the manufacturer's warranty, the length and terms of which vary by brand. Contact us to find out the terms that apply to your appliance. For any request regarding a defective appliance, the following items are required without exception:

• Complete, intact original box
• Label on the cord
• All accessories and documents included with the purchase
• Original proof of purchase
• Clear photos of the defect

Appliances can be returned in store or by mail. Return shipping costs are determined on a case-by-case basis depending on the situation. Gisèle Beauté reserves the right to refuse any appliance that does not meet the conditions above.

Compensation

Depending on the nature and assessment of the situation, the compensation offered will be, at Gisèle Beauté's sole discretion:

• A product exchange
• A refund to the original card used for the purchase
• Store credit

No compensation is guaranteed until we have approved it in writing. Gisèle Beauté reserves the right to determine the appropriate form of compensation for each situation.

How to Submit a Request

In store
Visit us at 436 rue Labelle, Saint-Jérôme, with the product in its original condition, its proof of purchase and the required photos. No file will be opened without all of these items.

Through the contact form
Go to our Contact Us page and fill out the form describing your situation. Be sure to include your order number or customer number along with a detailed description. Our team will get back to you within 5 business days.

By email
Write to admin@giselebeaute.ca and include:

• Your full name
• Your order number or customer number
• A detailed description of the situation
• Clear photos of the product and packaging

Our team will get back to you within 5 business days. No return or exchange will be processed without our prior written authorization.

By phone
You can reach us at 450-438-2553, Monday to Saturday from 9 a.m. to 5 p.m. Please note that written confirmation (email or form) will be required to make any request official.

General Provisions

• This policy applies equally to in-store and online purchases, without distinction
• Products purchased on sale or as part of a promotion are subject to the same conditions
• Gisèle Beauté reserves the right to modify this policy at any time without notice
• The policy in effect at the time of purchase applies
• In the event of a dispute, Gisèle Beauté reserves the right to make the final decision