Nous sommes ouverts du lundi au samedi de 9h à 17h. À noter que nous sommes fermés certains jours fériés. Consultez notre page Contactez-nous pour toute information à jour.

Absolutely! Our mission is to make professional-quality products accessible to everyone at competitive prices. You don't need to be a hairstylist or esthetician to shop with us.

Yes! In-store pickup is available at 436 rue Labelle, Saint-Jérôme. Select this option at online checkout, or call us at 450-438-2553 for more details.

Contact us as soon as possible at expedition@giselebeaute.ca. If your order is not yet being processed, we'll be happy to cancel it and refund you. If it is already being processed or has shipped, it can unfortunately no longer be cancelled.

If your order has not been processed yet, contact us right away at expedition@giselebeaute.ca and we'll do our best to accommodate your request. If it is already being processed or has shipped, changes can unfortunately no longer be made.

Contact us as soon as possible at expedition@giselebeaute.ca. If the package has not shipped yet, we can correct the address. If the package is returned to us because of an incorrect or incomplete address, a refund will be issued minus the return shipping fee ($15.99) and a restocking fee of 10% of the order value.

First check with your immediate neighbours — carriers sometimes leave a package at the wrong address. Also check the delivery photo if available, and ask other members of your household. If the package still can't be found, contact us at expedition@giselebeaute.ca and we'll review the situation case by case. Please note that Gisèle Beauté cannot be held responsible for a package confirmed as delivered to the address provided at checkout.

Keep the original box and contact us within 7 business days of receipt at expedition@giselebeaute.ca, including your order number and clear photos of the product and the damaged packaging. Any request submitted after this deadline will be automatically declined. For full details, see our Return and Refund Policy.

If your package is returned because it was not claimed, a refund will be issued minus the return shipping fee ($15.99) and a restocking fee of 10% of the order value.

For hygiene reasons and to guarantee the integrity of our products, all sales are final. Some exceptions may apply, however, particularly in the event of an error on our part or a defective product.

To learn about the applicable exceptions, conditions and procedures, see our Return and Refund Policy.

Electrical appliances are covered by the manufacturer's warranty, the length of which varies by brand. For any claim, the following are required: complete original box, label on the cord, all accessories included at purchase, proof of purchase and photos of the defect. Contact us at admin@giselebeaute.ca to find out the conditions that apply to your appliance.

We carefully select the products we offer. However, results may vary depending on several factors, including hair type, individual needs and how the product is used. We therefore cannot guarantee that a product will suit everyone, nor offer a refund in case of dissatisfaction.

Not sure which product to choose? Call us at 450 438-2553 for personalized advice, or visit us in store at 436 rue Labelle in Saint-Jérôme. Our team will guide you to the products best suited to your needs.