We are open Monday to Saturday from 9 a.m. to 5 p.m. Please note that we are closed on some statutory holidays. Check our Contact Us page for the latest information.

Absolutely! Our mission is to make professional-quality products accessible to everyone at competitive prices. You don't need to be a hairstylist or esthetician to shop with us.

Yes! In-store pickup is available at 436 rue Labelle, Saint-Jérôme. Select this option at online checkout, or call us at 450-438-2553 for more details.

Contact us as soon as possible at expedition@giselebeaute.ca. If your order isn't being processed yet, we'll be happy to cancel it and refund you. If it's already being processed or has shipped, unfortunately it can no longer be cancelled.

If your order hasn't been processed yet, contact us right away at expedition@giselebeaute.ca and we'll do our best to accommodate your request. If it's already being processed or has shipped, unfortunately it can no longer be changed.

Contact us as soon as possible at expedition@giselebeaute.ca. If the package hasn't shipped yet, we can correct the address. If the package is returned to us because of an incorrect or incomplete address, a refund will be issued minus the return fee ($15.99) and a restocking fee of 10% of the order value.

First, check with your immediate neighbours: carriers sometimes leave a package at the wrong address. Also look at the delivery photo if available, and check with other members of your household. If the package still can't be found, contact us at expedition@giselebeaute.ca and we will assess the situation case by case. Please note that Gisèle Beauté cannot be held responsible for a package confirmed as delivered to the address provided with the order.

Keep the original box and contact us within 7 business days of receiving your order at expedition@giselebeaute.ca with your order number and clear photos of the damaged product and packaging. Any claim submitted after this deadline will be automatically declined. For full details, see our Return and Refund Policy.

If your package is returned because it was not claimed, a refund will be issued minus the return fee ($15.99) and a restocking fee of 10% of the order value.

For hygiene reasons and to guarantee the integrity of our products, all sales are final. However, some exceptions may apply, including an error on our part or a defective product.

For the applicable exceptions, conditions and procedures, see our Return and Refund Policy.

Electrical appliances are covered by the manufacturer's warranty, the length of which varies by brand. For any claim, the following are required: the complete original box, the label on the cord, all accessories included at purchase, proof of purchase and photos of the defect. Contact us at admin@giselebeaute.ca to find out the conditions that apply to your appliance.

We carefully select the products we offer. However, results can vary depending on several factors, including hair type, individual needs and how the product is used. We therefore cannot guarantee that a product will suit everyone, nor can we offer refunds if you're not satisfied.

Not sure what to choose? Call us at 450 438-2553 for personalized advice, or visit us in store at 436 rue Labelle in Saint-Jérôme. Our team can guide you to the products best suited to your needs.